Refund & Cancellation
Cancellation & Refund Policy - Kolkatadriver.com (Dishari Driver Centre)
At Kolkatadriver.com, we understand that there may be instances where customers need to cancel their driver hire bookings. We have outlined our cancellation and refund policy below:
1. Cancellation by the Customer:
a. If you wish to cancel your driver hire booking, please notify us as soon as possible through our customer support channels.
b. Depending on the notice period provided, the following cancellation charges will apply:
- Cancellation more than 24 hours before the scheduled service: No cancellation charges. A full refund of the booking amount will be processed.
c. In case of no-show or failure to notify us about the cancellation, the full booking amount may be non-refundable.
2. Cancellation by Dishari Driver Centre:
a. In exceptional circumstances, Dishari Driver Centre may need to cancel or reschedule a booking due to driver unavailability, unforeseen circumstances, or any other valid reason.
b. If such a cancellation occurs, we will make reasonable efforts to provide alternative options or reschedule the booking according to your convenience.
c. If a suitable alternative cannot be arranged, a full refund of the booking amount will be processed.
3. Refunds:
a. Refunds will be processed using the same payment method used for the original booking. It may take a certain period for the refund to reflect in your account, depending on the payment provider.
b. Refunds will be made in the same currency as the original transaction.
4. No-Refund Situations:
a. In certain circumstances, refunds may not be applicable or may be subject to additional terms and conditions. These situations may include, but are not limited to, cases where the driver has already started the service or where the cancellation is not made within the specified time frames.
b. Additionally, any non-refundable fees or charges imposed by third-party service providers, such as payment gateways, may be deducted from the refund amount.
Please note that this cancellation and refund policy is subject to change, and any modifications or updates will be communicated on our website. We recommend reviewing this policy periodically.
If you have any questions or require further clarification regarding our cancellation and refund policy, please contact our customer support team through the provided channels.
Address:
2 D.N Chatterjee Street,
Belghoria,
Kolkata 700056
Opposite State Bank Of India Belghoria Branch
Phone: +91 8697441427 /
7980131746Email: disharidrivercentre@gmail.com